Frequently Asked Questions
Any pen can be returned for a complete refund within 30 days granted that the pen comes back to us in the same condition that it left our facility. If you have a problem with your pen beyond 30 days, please contact us and describe the problem. Refer to Our Guarantee. We are interested in return business and will work with you in all cases.
If a pen is returned for a manufacturing defect, we will cover return shipping costs back to the owner.
If a pen is returned for an item that is not a manufacturing defect, or a detail that was not discussed before manufacture, I need to ask for return shipping of $7 domestic, with international rates depending on the customer’s preference of shipping method.
Most of our transactions are through Paypal. We also take credit cards. If you prefer to use a personal check or money order, this is no problem.