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Back from Vacation, but Machine Down! Delays!

Hi Pen Fans!

Well, Murphy’s Law is in full effect here at the Edison Pen Co!

Andrea and I left for a much needed vacation two weeks ago. But after we left, one of our large lathes went down!

Being about 2,000 miles away, there was little that I could do to diagnose or fix the lathe over that two week period.

So while we were gone our crew was working, but our productivity was cut severely, as this lathe is critical for pretty much all components that go into our pens. During this time, we were already backed up trying to get overall inventory built up since my wife’s surgery slowed us down last month. This machine going down severely compounded our struggles to get caught up.

Bottom line, we are behind on everything as a result of this in spite of our employees working evenings and Saturdays while we were gone. Andrea and I also worked the weekend and long days since we returned in an attempt to get back on track and will continue to do so until we are. A bit stressful, but we are getting through it as best as we can.

So I apologize, but I need to ask everyone for flexibility on timelines regarding essentially everything. This includes the Goulet Summer Premiere. We had plans for a large shipment of Premieres to head out last week, but that’s obviously delayed. Our Signature Line, our Production Line Inventory, and our repairs are all going to be backed up until we can get back on track.

And then the icing on the cake is that we have the DC Pen Show coming in two weeks! Sheesh!

So I’m asking our customers to please be flexible with us until we can get our feet back under us. Between moving our entire business, my wife’s surgery, some huge projects, a couple of new product launches, and now a downed machine, the last six months have been pretty insane and at times rather stressful!

Our apologies for any inconveniences as a result of this. I will do my best to be in touch with each customer individually as to how they may be effected by this.

But the good news – a critical part for the lathe will be here this week, maybe next. Then the machine should be up an running (fingers crossed) at that time. Once this part is here and installed, we can work towards getting our business back on track and will be doing so full force.

Thanks in advance for understanding.

Brian at Edison

 

26 replies on “Back from Vacation, but Machine Down! Delays!”

No worries, Brian! Edison Pens are worth waiting for. Hope getting back up to full speed goes smoothly.

I’m so sorry to hear about this disaster! Hopefully, Murphy’s Law will not strike again and the piece will work smoothly. We will all be patient, that’s guaranteed. What a welcome from a vacation!

I have no problem waiting for the pen you are making for me. I figure it is worth the wait. Do it right. We will wait patiently.

Into each life a little rain must fall.

And hey, nobody died. Hope the machine is up and running soon.

Brian,

How dare you let something mechanical break down:)). It’s all good my friend when it comes to you, your company and your service.

We love you and send your lathe good energy to get rolling again, literally.

Have a good one my friend.

Thanks Tom! Best to you as well! And when you are driving through Ohio the next time, you’ll have to check out our new location. A bit more space!

By Post Author

Sorry to hear about the machine. I have other pens so my pen can wait. By the way I sent it for repair right after you went on vacation! Thanks for the heads up.

This is only a minor inconvenience. It will work itself out. I have two pens in the queue, but in the meantime, I have three others that stay at the top of my rotation. This may sound strange, but part of the enjoyment is in the expectation.

I hope you had a great vacation!

Best regards to your family and coworkers!

No worries, your pens are worth the wait! 🙂 Good luck getting everything back.

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